I hope this email finds you well!
We are back to reality, and I have to tell you that this was really an amazing trip!
In terms of your service, everything went very well, all transfers were on time, very well organized and the cars were really good.
We had a great stay at Qasr Al Sarab and we managed to have an upgrade for a balcony room, which was great. The dining by design we had at the desert was unforgettable and all the staff were very friendly!
But, our stay at Al Yam Villas was really memorable! We also had an upgrade for a one bedroom pool villa (on the beach side), and I can tell you that it makes the difference, since the plunge pool, apart for being small, can be very refreshing during this hot season!
All the staff were amazing making us feel very special since the day that we've arrived until our departure, I had a birthday cake and we constantly had special dishes prepared from the chef.
The hotel is beautiful and very quiet, we really appreciated that. The Villas are amazing, very beautiful and private, and since they are right on the beach we really felt like we had our private beach house!
The beach is very nice too. White sand and really clear and calm turquoise water. It was wonderful to have the feeling of having the beach all for ourselves and to see the gazelles walking around at sunset was really a memorable experience! The only thing is that there are some rocks and corals when we enter in the water and the water is really hot during this season, that's why the plunge pool was so refreshing ;)
There were some points that are not perfect yet, but they were not really relevant in our stay. This points are:
- There are still no room service, which is a pity since we have such a wonderful outdoor eating area in our Villa.
- The sheets in the bed could be more soft (at Qasr Arl Sarab they were amazing)
- The light system in the bedroom is to complicated and was not working well
- The shower in the bathroom is not very good. The outdoor shower is great, but it has a very difficult access
We also discovered that there is a flight from Dubai and from Abu Dhabi for the Island, and it seems like a great option for a future visit.
I have to tell you that this was a really special trip for us, and I thank you for helping us to make it possible :)
In attachment you can find some pictures of Al Yamm Villas in order you can see how beautiful it is and to show to other clients.
I thank again all your best collaboration,